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Frequently asked questions: office clerks

The questions the school office asks most: admissions, imports, certificates, parent sign-ins, documents, notices, ID cards, government lists and staff sign-ins.

General · Question · Last checked 2026-10-19

Short answers to the questions people in this role ask most. Each answer links to the full guide.

How do I admit a new student?

Open Students and add the student with the guardian. See Admit a new student.

I have a spreadsheet of students. Can I load it at once?

Yes, import it and fix the errors shown. See Import students from a spreadsheet.

How do I issue a leaving certificate or a bonafide?

Open the student and issue the certificate. See Issue a leaving certificate or a bonafide certificate.

A parent cannot sign in or the code does not come.

Reset their sign-in. See Reset a parent's or staff member's sign-in.

Which students are missing documents?

See the list under Students, Documents pending. See Documents pending: students missing a required document.

How do I send a notice or circular to all parents?

Write it, choose the audience and send. See Send a notice or circular.

How do I print ID cards?

Choose the standard and print eight cards on an A4 page. See Print student ID cards.

How do I make the Saral or UDISE+ list?

Use Government exports and check the file. See Government exports: Saral, UDISE+, NCVT and SIDH. To see what is missing first, see UDISE+ readiness.

How do I give a new teacher a sign-in?

Add the sign-in and a role. See Give a staff member a sign-in and a role.

The year has changed. How do I move students up?

Start the new year, then promote. See Start a new academic year and Promote students to the next class.

Using SunRuby already? Press the ? button at the top of any screen for the guide to that screen.

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