Reset a parent's or staff member's sign-in

Use this when a parent or a staff member has a new phone, a changed number or no code arriving.

Steps

1. Open Institute > Staff logins (or Organisation > Users).
2. Search for the person, for example "parent". Open their row.
3. Press Reset sign-in (shown under Active).
4. Write Why, at least 5 characters, for example "Lost the phone".
5. Choose what to do: - Sign out every phone and browser ends their sessions and stops notifications to old phones. - Let them ask for a code now starts the limit of five codes an hour again. - New mobile number (optional) is the number they will sign in with. The guardian record is updated too. - New email (optional). - Send a sign-in code now sends a code at once.
6. Press Reset sign-in.

A message says "Sign-in reset" and shows the masked number. The reset is written to Institute > Audit trail.

Limits

• A mobile number must be 10 digits and not used by another account.
• The same person can be reset 5 times a day.
• You cannot reset your own account. Sign out on your own phone instead.

Common questions

I do not see the Reset sign-in button.

Your role needs the permission to reset sign-ins. By default administrators and the owner have it. Accountants do not.