Short answers to the questions people in this role ask most. Each answer links to the full guide.
How do I install the app and sign in?
Sign in with your phone number and the code that is sent. See The phone app: install and sign in.
The code does not come, or I changed my phone.
Ask the school office to reset your sign-in. See Reset a parent's or staff member's sign-in.
How do I pay my child's fee online?
See Pay a school fee online (for parents). In the app, see The phone app for parents: fees, attendance, results and help.
Where is the fee receipt?
Open the Fees tab and the Payments and receipts list. See My space: a parent's, a student's and a staff member's own page.
How do I see attendance, results, homework and the timetable?
See My space: a parent's, a student's and a staff member's own page on the web, or The phone app for parents: fees, attendance, results and help in the app.
How do I ask for leave for my child?
Use the Leave tab and send the application. The class teacher decides. See My space: a parent's, a student's and a staff member's own page.
Where do I read notices from the school?
In the bell and the Notices tab. See Phone app notifications.
How do I change the language?
See Sign in and choose your language.
What does the school know about my child and me? Can I ask to correct it?
See My privacy: your choices, notices and requests.
The school fee amount looks wrong.
Fees are set by the school and shown in the fee notice. See Fee law and the fee notice. Ask the office to check the invoice.