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My privacy: your choices, notices and requests

Read the privacy notice, allow or withdraw choices for your child, ask for a copy of your data, and ask for a correction or erasure.

Data protection · How to · Last checked 2026-10-19

Open My space > My privacy on the web, or More > My privacy in the phone app. Every signed-in person has it.

Read the notice

When you sign in you may see a Privacy notice. Read it in English, Marathi or Hindi. Press I have read this notice, or Later (it returns at the next sign-in). The page keeps "Acknowledged" with the date.

My choices

A parent decides for each child. For example:

  • Messages on WhatsApp to your number. It stays allowed until you withdraw.
  • The student's photo shown outside the institution. It starts as "Not decided".

To allow: tick "I am the parent or guardian and I am 18 or over", then press Allow. To stop, press Withdraw. The change is recorded with the date and where you made it. A child sees "Your parent decides this until you are 18".

WhatsApp on my number. The card shows the last 4 digits and what you agree to. Switch it on or off. Without a mobile number on record you see an explanation instead.

Ask for something

  1. Press the button to make a request.
  2. Choose See my data, Correct my data, Erase my data, Complaint or Nominate someone, and who it is about.
  3. Describe it. You get a number, a status and a due date 30 days ahead.
  4. The institution's replies show on the request. Internal notes do not.
  5. When it says A copy of your data is ready, press the download. In the phone app, Download my data (ZIP) saves a file to a folder you choose. The copy expires after a few days ("This copy has expired").

Common questions

I cannot allow the photo choice.

Tick the box that says you are the parent or guardian and 18 or over first.

I want to complain.

Make a Complaint request. It goes to the grievance officer named by the institution.

Using SunRuby already? Press the ? button at the top of any screen for the guide to that screen.

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