Open Communication > Messages. It is for one-to-one or small group conversations. To tell a whole class or the whole school, send a notice instead. See Send a notice or circular.
Start a conversation
- Press New message.
- Under To, search for people by name, email or phone. Press a name to add them. Press the x on a name to remove it. You must add at least one person.
- Write a Subject if you want. It is optional.
- Write the Message and press Send.
Reply
- The list on the left shows each conversation with the last message. A number shows how many are unread.
- Click a conversation to read it. Choose "Pick a conversation" if none is open.
- Write in the box at the bottom. Enter sends. Shift and Enter starts a new line. You can also press the Send button.
Good to know
- This is an in-app conversation. It is not an SMS or a WhatsApp message. For those, see Delivery order, fallback, replies and cost.
- Everything people send through SunRuby is kept. The office can see what was sent in the The message log: what was sent and whether the parent got the message.
Common questions
A parent says they did not see my message.
The parent must have signed in on the app or the web. See Reset a parent's or staff member's sign-in.