WhatsApp only lets a school start a conversation with a message from an approved template. Open Communication > WhatsApp templates. Only the organisation owner and the institution admin see it.
Add the standard set
Press Add the standard set. A toast shows how many were added, and Hindi drafts appear too. Pressing it again adds none. The set has fee reminders, receipts, absence alerts and notices.
A With Pay now template has a button that opens the school's payment page for that bill. It is used only if online payment is on. See Switch on online fee payment.
Status of each template
Each row shows a status such as Approved, Rejected or a draft, and whether it is In use. The provider (Meta, through your provider) approves templates. Approval can take a while.
- For a draft, submit it in your provider's dashboard.
- When the provider decides, press Set the status and choose the result. For Rejected, type the reason. The reason shows on the template.
- Remove deletes a rejected or unused template.
When WhatsApp changes the category
WhatsApp may move a template to Marketing, which costs more. The row then shows a notice, for example "WhatsApp moved this template to Marketing, which costs more." Press Accept the cost to keep using it. Until you accept, it is not used.
Language
Templates exist in English, Marathi and Hindi. A message uses the language chosen for the parent.
Common questions
The page is missing.
It is for owners and institution admins only.
A template is Approved but not In use.
It may be waiting for you to accept a cost change, or the message kind does not have WhatsApp in its delivery order. See Delivery order and fallback.