The help assistant answers questions such as "how do I collect a fee?" It answers only from the SunRuby guides, in English, Marathi or Hindi, with short steps and the guides it used. It never reads student, staff or fee records. For questions about your data, see The AI data assistant: what it can answer and who sees it.
Ask a question
Open the help drawer with the question mark in the top bar and use the Ask tab. Type your question. Anyone who is signed in can ask, parents included. Mark the answer helpful or not helpful. If the guides do not cover your question, the answer says so and offers to send it to support. See The support desk: answer families and staff.
Personal details you type, such as email addresses, links and long numbers, are removed before the question is used. Nothing links a question to a person or an institution.
This is not the data assistant. The data assistant has its own Ask button and needs consent. If that one is missing, see The Ask button is missing.
Settings for the owner
Open Organisation > AI help assistant. Only the organisation owner can change it. Others with the view permission can look.
- Answer questions from the guides: the switch. It is on by default once the server has the assistant. Switch it off for the whole organisation here. If the page says the assistant is not switched on for this server, ask SunRuby support.
- Monthly cost limit (rupees): questions stop for the rest of the month when it is reached. The server default is shown.
- Questions per person per day: the daily limit for each person. The server default is shown.
- Press Save. Use the default puts the server values back.
- This month shows the number of questions, the cost so far against the limit and the words sent and received (tokens).
Common questions
Questions stopped working.
The monthly cost limit may be reached. The owner can raise it, or wait for the next month. A person may also have used the daily limit.
The assistant said it does not cover my question.
The question is kept, without your name, so that the guide can be written. Try the search box, or ask the support desk.